Exchange & Refund

At Clotheno, we strive to ensure your satisfaction with every purchase. Our Exchange & Refund Policy is designed to provide clarity on the processes involved in case you need to exchange a product or seek a refund. Please read the following carefully:

1. Eligibility for Exchange & Refund:

To be eligible for an exchange or refund:

• You must initiate the exchange or refund process within 30 days of receiving your order.
• The product must be in its original condition, unworn, and with all tags attached.
• Proof of purchase, such as the order confirmation or receipt, is required.

2. Exchange Process:

If you wish to exchange a product for a different size, color, or style, please follow these steps:

• Contact our customer support team at support@clotheno.com to initiate the exchange process.
• Clearly state the reason for the exchange and provide your order number.
• Our team will guide you through the process and provide instructions for returning the original item.
• Once we receive the returned item and verify its condition, we will process the exchange and ship the replacement product to you.

3. Refund Process:

If you prefer a refund, please adhere to the following steps:

• Contact our customer support team at support@clotheno.com to initiate the refund process.
• Clearly state the reason for the refund and provide your order number.
• Our team will guide you through the process and provide instructions for returning the original item.
• Once we receive the returned item and verify its condition, we will process the refund to the original payment method.

4. Return Shipping Costs:

Customers are responsible for the cost of returning items for exchange or refund unless the return is due to a mistake on our part or a defective product.

5. Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for the return of the item at our expense and provide you with a replacement or a refund.

6. Processing Time:

Please allow 10-15 business days for the processing of exchanges and refunds from the date we receive the returned item. You will be notified via email once the process is complete.

7. Contact Information:

If you have any questions or concerns about our Exchange & Refund Policy, please contact our customer support team at support@clotheno.com. We are here to assist you.

Thank you for choosing Clotheno!